At Misapal, customer satisfaction is our priority. We understand that sometimes you may need to return or exchange a product. This Return Policy outlines the conditions and process for returns, refunds, and exchanges.
1. Return Eligibility
You can request a return under the following conditions:
- Timeframe: Returns must be initiated within 30 days of receiving the item.
- Condition: Items must be unused, in their original packaging, and in the same condition as when received.
- Proof of Purchase: A valid receipt or proof of purchase is required.
2. Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Perishable Goods: Such as food, flowers, or plants.
- Personalized or Custom Items: Products made to your specifications.
- Health and Hygiene Products: Such as opened beauty products, undergarments, or sanitary goods.
- Gift Cards: Cannot be returned or exchanged.
- Digital Products: Software downloads or digital subscriptions.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us:
- Email us at contact@misapal.com or call us at +1 (270) 330-6185 to request a return. Provide your order number and details about the product you wish to return.
- Approval: Once your return request is approved, you will receive detailed instructions and a return shipping address.
- Ship the Item: Pack the item securely and include a copy of your proof of purchase. The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).
4. Refunds
Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Refunds will be processed as follows:
- Timeline: Refunds will be issued within 10 business days of receiving and inspecting the item.
- Method: Refunds will be credited to your original payment method.
- Deductions: If applicable, the cost of return shipping or a restocking fee (if stated during purchase) will be deducted from your refund.
5. Exchanges
If you would like to exchange an item for a different size, color, or model:
- Follow the same return process as above and specify your desired exchange during the initial request.
- Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery at contact@misapal.com or +1 (270) 330-6185.
- Provide photos of the damaged item and packaging.
- We will arrange a replacement or refund at no additional cost to you.
7. European Union Customers (14-Day Reflection Period)
For customers located in the European Union, you have a 14-day reflection period to cancel your purchase without providing a reason, in accordance with EU consumer rights. To cancel, please notify us within this timeframe. Products must be returned in unused condition, and you are responsible for return shipping costs.
8. Exceptions
We reserve the right to deny returns that do not meet the eligibility criteria outlined above or that are received after the specified return window.
9. Contact Us
For any questions or concerns about our return policy, feel free to contact us:
- Email: contact@misapal.com
- Phone: +1 (270) 330-6185
- Address: VistaMetrics LLC, 212 N. 2nd St., STE 100, Richmond, KY, 40475
We value your trust and aim to make your shopping experience with Misapal as smooth as possible. Thank you for choosing us!